Selling products alongside memberships · Help Center

Memberships are the core of nowyouseeme, but you can also sell one-off products to your community without leaving your profile.

Digital products. Anything that can be delivered as a file (a PDF guide, a sample pack, a preset, an art print download, an album) can be sold as a one-off purchase processed by Stripe. Buyers are charged through your connected Stripe account and the file is unlocked for them after payment. The same 6% platform fee and Stripe processing fees apply (see Creator fees).

Physical products. For merch, prints, vinyl or anything that needs to be shipped, you can either:

take orders through Stripe and fulfil them yourself; or
link out to your existing store (Shopify, Bandcamp, Big Cartel, Etsy, your own site, etc.) using an external product link on your profile.

When you use an external link, the payment, shipping and customer support all happen on the other platform — nowyouseeme just lists the product and sends people through.

Why this matters. Memberships work best when Members feel they get continuous value. Products are great for the people who want one specific thing from you (a finished album, a course, a piece of merch) without committing to a recurring subscription. The two complement each other.

Tax and merchant of record. For products sold through your Stripe account, the same rules apply as for memberships: you are the merchant of record. See Merchant of record, taxes and thresholds for details.

Your responsibilities as a seller. When you sell physical products through your nowyouseeme profile, you take on full responsibility for the transaction and everything it involves:

Product quality and authenticity. You must only sell genuine products that you have made or are legally authorised to sell. Buyers expect to receive exactly what is shown and described — it is your responsibility to ensure every product is of the highest quality possible.
Shipping and fulfilment. Packing, shipping and delivering orders on time is your responsibility. If there is a delay or a delivery issue, proactively communicating that to your buyer is part of the service you owe them.
Shipping status updates. Provide tracking information and keep buyers up to date with the progress of their order. Paying Members expect to know where their package is.
Returns and refunds. Handling return requests and issuing refunds for physical products is your responsibility, not nowyouseeme's. You can process refunds directly through your Stripe Connect dashboard. Your return policy should be clearly communicated to buyers before they purchase.

nowyouseeme's role. We are a platform that connects Creators and their communities. We do not manufacture, inspect, package, ship or deliver physical goods, and we accept no responsibility for product quality, authenticity, shipping delays, items lost in transit, or goods that arrive damaged. Any dispute arising from the sale of a physical product is primarily between the Creator and the buyer. If you are a Member with an issue, please contact the Creator directly in the first instance. If the matter remains unresolved, you are also welcome to and we will do our best to help facilitate a resolution.